SafeNet FAQ

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SafeNet FAQ

Q: What are the differences between a Platinum V1, Platinum V2, and Gold 3000 token?

A:

  • Platinum V1: Older authentication tokens, distinguished by a gray bar running across the front of the authentication token. Non-replaceable batteries.
  • Platinum V2: Newest version of the Platinum authentication tokens with replaceable batteries. Has an “L” shaped blue or grey sticker on the upper right hand corner.
  • Gold 3000: Functionally identical to the Platinum authentication tokens except in a small keyfob form. Non-replaceable batteries.

We currently issue both Platinum V2 and Gold 3000 tokens. If you prefer a specific token type you may request the type of authentication token you prefer (availability is dependent on current inventory.)

Q: I’m having difficulty reading the token’s display. Is that a “zero” or an “O”? Is that a “one” or an “I”? How can I tell the difference?

A: The token uses what we call a “friendly” display mode, intended to minimize confusion between similar characters. This includes numbers 0-9 and six letters. Only these characters are used in passwords: 0 1 2 3 4 5 6 7 8 9 A H C P E F

Q: The “on” button on the authentication token does not seem to work and my display is blank/fading. What should I do?

A: The battery may be dead or dying. If you have a V2 Platinum authentication token, you can replace the battery. Access the battery by unscrewing the two small screws on the back of the authentication token and removing the battery cover. Otherwise, if your authentication token’s batteries cannot be replaced, submit a support request.

Q: When I switch my authentication token on, the buttons have no effect and it displays an alternating pattern of “88888888”, “********” , “88888888”, “********” …(or some other unusual pattern). What should I do?

A: The authentication token is displaying a preprogramming test pattern. Submit a support request.

Q: When I switch my authentication token on, the buttons have no effect and it displays the error message “ERASED”. What should I do?

A: The programming of the authentication token has somehow been wiped from the authentication token’s memory. Submit a support request.

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