The Identity Management (IdM) team provides enterprise services and technical support relating to identity and access management (IAM) at Rutgers University. **
To obtain IdM support for help with IdM related services, one can report an incident or submit a request.
- Report an incident, issue or problem ( or reach out to OIT Help Desk for IT help ). ++
- Submit a service request per information in table below.
| SERVICE NAME (alphabetical order) | SERVICE REQUEST |
| Central Authentication Service (CAS) – more info | Submit a CAS request |
| CommunityID – more info | Submit a CommunityID request |
| Duo Admin – more info | Submit a request for access to Duo Admin |
| Grouper – more info | Submit a Grouper request |
| Lightweight Directory Access Protocol (LDAP) – more info | Submit an LDAP request |
| NetID Management Admin | Submit a request for access to NetID Management |
| Person Registry Admin – more info | Submit a request for access to Person Registry |
| Rutgers Active Directory (RAD) – more info | Submit a RAD request or incident |
| Shibboleth – more info | Submit a Shibboleth request |
** NOTE: With regard to physical identity and access management (PIAM) concerns such as building access/security and ID cards, please reach out to Institutional Planning & Operations (IPO) – Public Safety.
++ NOTE: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help ( call 833-OIT-HELP / 833-648-4357 ). A major incident can be defined as an interruption, outage or other event for one or more services that cause significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.