IDM Support

The Identity Management (IdM) team provides enterprise services and technical support relating to identity and access management (IAM) at Rutgers University. **

To obtain IdM support for help with IdM related services, one can report an incident or submit a request.

Central Authentication Service (CAS) – more info Submit a CAS request
CommunityID more info Submit a CommunityID request
Duo Admin – more info Submit a request for access to Duo Admin
Grouper – more info Submit a Grouper request
Lightweight Directory Access Protocol (LDAP) more info Submit an LDAP request
NetID Management Admin Submit a request for access to NetID Management
Person Registry Admin – more info Submit a request for access to Person Registry
Rutgers Active Directory (RAD) more info Submit a RAD request or incident
Shibboleth – more info Submit a Shibboleth request

** NOTE: With regard to physical identity and access management (PIAM) concerns such as building access/security and ID cards, please reach out to Institutional Planning & Operations (IPO) – Public Safety.

++ NOTE: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help ( call 833-OIT-HELP / 833-648-4357 ). A major incident can be defined as an interruption, outage or other event for one or more services that cause significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.

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