The Identity Management (IdM) team provides enterprise services and technical support relating to identity and access management (IAM) at Rutgers University. **
To obtain IdM support for help with IdM related services, one can report an incident or submit a request.
- Report an incident, issue or problem ( or reach out to OIT Help Desk for IT help ). ++
- Submit a service request per information in table below.
|SERVICE NAME (alphabetical order)||SERVICE REQUEST|
|Central Authentication Service (CAS) – more info||Submit a CAS request|
|CommunityID – more info||Submit a CommunityID request|
|Duo Admin – more info||Submit a request for access to Duo Admin|
|Grouper – more info||Submit a Grouper request|
|Lightweight Directory Access Protocol (LDAP) – more info||Submit an LDAP request|
|NetID Management Admin||Submit a request for access to NetID Management|
|Person Registry Admin – more info||Submit a request for access to Person Registry|
|Rutgers Active Directory (RAD) – more info||Submit a RAD request or incident|
|Shibboleth – more info||Submit a Shibboleth request|
** NOTE: With regard to physical identity and access management (PIAM) concerns such as building access/security and ID cards, please reach out to Institutional Planning & Operations (IPO) – Public Safety.
++ NOTE: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help ( call 833-OIT-HELP / 833-648-4357 ). A major incident can be defined as an interruption, outage or other event for one or more services that cause significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.